Outside our business hours which are Monday – Friday 9am – 5pm, you are permitted to organise emergency repairs for Essential Services directly with our preferred contractors below as our property managers will usually not be contactable.
Please note that if you arrange repairs that are not deemed an emergency for essential services, you will be responsible for payment of the account.
Essential Services
The following items are considered ESSENTIAL SERVICES as per the Residential Tenancies Act 1989 and include repairs to:
- a burst water service
- gas leaks
- broken hot water system
- sewerage leaks
- dangerous electrical faults
Essential services requires arrangements are to be made within 24 hours. This does not mean the item must be repaired during this time frame, but a repair person must be contacted and booked.
Urgent Repairs
There are also items which are considered URGENT REPAIRS. These are NOT an essential service, but might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s.
If you do need to report urgent repairs, please email your property manager or log the maintenance along photos in the Maintenance Manager Tenant App.
The landlord has 48 hours to make arrangements for Urgent Repairs. This does not mean the item must be repaired during this time frame, but repair person must be contacted and booked.
Tenant Responsibilities
It is important for tenants to troubleshoot items before calling trades to avoid call-outs fees being charged to them if it is a simple fix.
Please ensure you contact your Service Provide prior to ensure there are no service disruptions which have caused your fault. This means the trades would be unable to repair the issue and you would required to pay their call-out fee.
Who to Call for EMERGENCY REPAIRS to an ESSENTIAL SERVICE
- Gas and Plumbing Problems – 0409 887 548 Chris
- Electrical Issues – 0438 308 187 Nathan
IF A CONTRACTOR IS UNAVAILABLE PLEASE LEAVE A VOICE MESSAGE AND SEND AN SMS AND THEY WILL RETURN CALL WHEN THEY ARE AVAILABLE. Please ensure as well as getting in touch with our trade provider, you advise your Property Manager of the urgent request via email or text message so they can follow this up in business hours
Here is a list of other services providers you may require
- Water Corporation – 13 13 75
- ATCO Gas – 13 13 52
- Western Power – 13 13 51
If there is a fire, break-in or any emergency which may require Police, Fire Services, Ambulance – please call 000 for emergency help.